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Welcome to the solution for Migration Professionals

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Join today. Only $150 per month.

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Making life easier for over 500 Migration Professionals.

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Auto fill forms at the click of a button.

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Built for Australian immigration requirements.

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Frequently Asked Questions  Please select the appropriate tab below

Sales

How much does LEAP Migration Manager cost?

Investment in Migration Manager is very affordable with low initial costs to help you get an early return on your investment.  License, Support, and Updates bundled amount is only $150 per user monthly (so 2 users is $300 monthly) fixed for 36 months, and then the monthly amount will be the prevailing rate.  Installation, training and visa checklist templates pack are bundled upfront for a once-only low cost of $1,100 for up to 2 users.  GST must be added to all prices.  Click here to Request a Quote.

Do these figures include GST?

GST must be added to the figures shown on our website if you pay Australian GST.  Overseas businesses may be exempt from paying Australian GST.

Are there any hidden costs for LEAP Migration Manager?

There are no hidden costs for LEAP Migration Manager.  Licence, Support, and Updates bundled fee is only $150 per user monthly, fixed for 36 months so that you have confidence the price will not increase for 3 years. Installation, training and visa checklist templates pack are bundled upfront for a once-only low cost of $1,100 for up to 2 users. Click here to Request a Quote.

I would like a Quote, how can I get one?

How do I see a demonstration of LEAP Migration Manager?

A sales consultant can provide you with an online demonstration at a convenient time.  Click here to Schedule a Demonstration.

How do I Order the software? I don’t need a Quote or Demonstration.

Click here to Request a Quote with Order forms

Can 2 people use Migration Manager at the same time?

Yes, multi-user is normal for Migration Manager and each person logged onto Migration Manager can do their work at the same time (concurrently) using the database.  Migration Manager user licences operate concurrently when two or more are in use.

Do I have to buy a license for every person who will use Migration Manager in my office?

You can buy 1 or more licenses. For a migration team it multiplies your benefits to have multiple user licenses ready to be used from each computer workstation, so that all your team can work in Migration Manager at the same time.  Then everyone can help to increase your business efficiency, client service and profit, by entering and using the shared database.  For part-time staff to share a workstation they would have separate login usernames and passwords.

What does “concurrent licence” mean?

Concurrent licence means that two or more user licences can be used at the same time on your Migration Manager database.

If I buy only one (1) Migration Manager user license can I install it on 2 computers?

You can pay a small additional installation fee to have Migration Manager set up with a single user license that can be used from 2 different computers, but only 1 can be used at a time.  It is prudent to purchase multiple user licenses so that all your team can work in Migration Manager and help increase your business efficiency, client service and profit.

Can I install Migration Manager on 2 computers if I buy a single user license?

Migration Manager uses “server-client” technology.  The database is always located on a “server” - this could be a laptop for portability, or desktop or server computer, and then Migration Manager user/s log on to it from “client” computer workstations on your local network, or by remote access to that.  You have the database in only 1 computer, you can’t easily copy it elsewhere or have it in use separately on 2 computers.

I want a single user Migration Manager system but I need to use it in the office when I am working there, and take it with me when I travel.  Can I do that?

Yes, the database may be installed on a Laptop computer, but you only have the database in 1 computer, you can’t easily copy it elsewhere or have the database on 2 computers. So if you are a single-user and want to use a desktop computer in-office and a laptop away, you can network the Desktop and Laptop together for when you’re working in office, using the Desktop to log onto the Migration Manager database stored in your laptop. 

Why is it a 36 month subscription, can I pay for the software in full, and is there a discount for that?

New clients are happy with the monthly payment for software, updates and support because it minimises the initial investment, and the subscription agreement assures them and us that we are entering a 36-month partnership together.  You also have the choice to pay in advance to receive a 10% discount for Licence, Support and Updates for 3 years if you wish.

Is there another way to pay for LEAP Migration Manager?  Monthly direct debit is not convenient for me.

Direct Debit using Ezypay is the way that monthly payment is made for LEAP Migration Manager, either Credit Card or Bank Account may be used.  The alternative is for payment in advance as a single transaction for the 36 Month period, which attracts discount. This can then be processed as a single payment. In an ongoing effort to keep prices as low as possible, LEAP standardized on receiving payments by Direct Debit. Direct Debit payments can be made using either a Credit Card or a Bank account. We believe that our clients prefer us to keep prices down rather than to incur expenses associated with an expanded accounts receivable department. With more than 3500 clients, this would be a considerable expense that we would need to pass on.  We considered charging higher license and support fees for clients wishing to use other payments methods, but decided that it would still be too costly.

How can I be confident that Migration Manager will be still be operating successfully in 3 years and will keep their software up to date?

You can be confident that LEAP Migration Manager will continue to be the best solution for Australian migration.  DIAC makes frequent changes to their policies and their systems, many are small and some larger.  Throughout years of LEAP Migration Manager operating, the software has been continuously maintained and updated for such changes, and hundreds of our supported clients receive frequent software updates as part of their ongoing support by us.  Uncertainty is intrinsic to Australian migration policy.  One thing is clear, Australia needs many more skilled migrants and is adjusting the policy to get them.  LEAP Migration Manager receives 2 to 3 orders a week from Australian and overseas agents, because the migration profession knows we provide and update the best software for Australian migration.  And as Immigration changes become more frequent we get more inquiries because agents need to have a system to help them stay up to date.  Our business success relies on being up-to-date for our clients, so there is no better assurance that we will continue to do this.

What happens if I need to terminate the Migration Manager contract before it is completed?

You can contact Sales or Finance at Migration Manager giving specific details of your question and we will contact you to inform you of the options available at that time depending on the circumstances.

After I order Migration Manager, how soon will it be installed?

On average we install Migration Manager between 4 and 8 working days after a new order is accepted and processed. So once your order is processed and payment is approved you should be contacted by a consultant in a day or so to schedule your installation and training.

How much training is provided?

Two x 1-hour training sessions are typically required, for up to 3-4 people in each session. The first session is initial training, the second session is more advanced for after you have done some work and become used to Migration Manager basic features. YouTube video training sessions are being progressively implemented for your convenience and efficiency.

Does your consultant do the installation onsite?

Normally we install remotely to keep costs down, however we are happy to work onsite when that is appropriate. To minimize cost and time for you and for us we do everything possible over the internet.

Is there a Free Trial period?

To try out Migration Manager you need to have it installed by us and have training so you know how to use it effectively. And you also need to trial our support and updates because those are important. So we offer a 90-day money-back guarantee after installation (detailed in the Terms and Conditions) which gives you a generous time to assess the performance and suitability of the software, and our support.

Can you extend the Trial period?

Money-back guarantee for 90 days after installation is a generous time to assess the performance and suitability of the software and our support, so we don’t extend that.

What does the Money-back Guarantee give?

You have the assurance of our 90 day Money-back Guarantee, which described in our terms and conditions, in the unlikely event that Migration Manager is not suitable for you. The money-back refunds the payments you have made, after deducting our initial fees for installation, training and other agreed upfront costs which are detailed in the proposal. We don’t refund the agreed initial costs because we pay those costs to others. By placing your order you accept the proposal and agree to pay all the initial costs even if you decide not to continue using the software.

I need a website, do you supply websites to migration agents?

You will like the special offer of a cost-price LEAP Website with the purchase of LEAP Migration Manager at $30 per month for 36 months (plus GST).  This can save you many $$ and hours of time, and give you a great quality presence on the Internet, quickly and affordably. LEAP Website is a fantastic offering to Migration businesses with the purchase of LEAP Migration Manager.  Search-Engine-Optimisation is one of the great features of LEAP Website, helping you to keep your website among the early pages in the search results. LEAP Website has been successfully provided to hundreds of law firms and a number of Migration practices.

How can I see examples of LEAP Website?

You may browse a range of real LEAP Website examples at Leap Website and you can see a new agent website at andersenmigration.com.au .

How do I use Migration Manager when I am out of the office?

Remote access is fine with Migration Manager, and many of our clients do that.  The Migration Manager database is always located on a “server” - this could be a laptop for portability, or desktop computer which user/s log onto through the local network, or by remote access to that.  The remote access IT connection is set up by you or your technician, not by LEAP Migration Manager.

How quickly is Migration Manager updated when DIAC makes changes?

The short answer is “as soon as possible”.  Australia’s immigration Department makes frequent changes to their policies and their systems, many are small and some are much larger. Throughout years of Migration Manager operating, the software has been continuously maintained and updated for such changes, and hundreds of our supported clients receive frequent software updates as part of their ongoing support by us.  Often there is no announcement by the Department of small changes and the migration profession, including us, learns of it only when the change appears.  The timing of updates is determined by Migration Manager, taking into consideration: urgency; the significance of the change; the impact on Migration Manager clients; workload and commitments. Update for a major announced change

Is there a Demo Version?

A Demo version of Migration Manager would need to be installed by us with training so you know how to use it effectively.  And you also need to trial the Support and Updates for DIAC changes because those are extremely important to you.  So instead of a Demo version which is not technically feasible to provide, we offer  a detailed Demonstration, and a 90-day money-back period after installation.

Technical Specifications

Will LEAP Migration Manager software run on Apple Macintosh?

Migration Manager works in a Windows environment within Apple Macintosh – e.g. within BootCamp, Parallels and VMware Fusion - however it does not integrate directly with native Apple Macintosh applications.  We have installed a number of Mac systems, both single user and multi-user.  You need a Windows operating system and MS Office for Windows to use all Migration Manager features in a Mac/Windows environment.

Is Migration Manager web-based or stored on my hard drive?

The Migration Manager database is always located on the hard drive of your “server” computer.  This could be your laptop for portability, or desktop computer, or server on your local network and then Migration Manager user/s log on to it through the local network, or by remote access to that.

Can Migration Manager work in the “Cloud” computing environment?

Cloud computing’ or “the Cloud” is a very broad term being used to describe many different computing environments.  Migration Manager must be run in a server-workstation environment which could be: a single user computer; a local network; a “virtual” local network such as Terminal Services; a fully hosted computer server-workstation environment.

What happens when I want to change my computer, how do I transfer Migration Manager to the new computer?

You log a support request a few days in advance for a consultant to assist you.  This service is usually included free as part of your support, but we reserve the right to charge you if the work takes more than 1 hour of our time.

I can install software, can I download the Migration Manager software and install it myself?

In most cases installation of Migration Manager is done remotely, and it is always done by our consultants.  That is because Migration Manager uses an SQL database and specialized set up is essential to suit firewall, proxy server and UAC.

Do you send out a CD or manuals?

Immigration requirements change too frequently for Migration Manager to be issued on CD, and manuals are costly to produce and update.  So at Migration Manager we do everything possible over the internet to keep costs down.  That includes installation, updates, support, and our training is increasingly moving to YouTube videos.

Does Migration Manager keep the LegendCom forms up to date?

The Legend Com forms stored in Migration Manager are online-updated by default when: (i) a Migration Manager auto-Online Update is permitted by you; (ii) you select and run the Online Update in Migration Manager; (iii) you update a single form when you are using Migration Manager’s DIAC Form-Filler and you click the button next to “Want to make sure you are using the very latest version of this form?”.

What are the computer system requirements to run LEAP Migration Manager?

In terms of computer resources, MM is light, not resource-hungry. And MM is not a web-based solution, so you can keep your MM database safe and confidential on your computer system.  Remote access is fine with Migration Manager and many of our clients do that; the remote access IT connection is set up by you or your technician, not by LEAP.

MM can be run as standalone single user, it can be multi-user on a peer-to-peer workgroup, it can run multi-user in a server/workstation network, and it can run on terminal server or virtual machine.  A dedicated server is not essential, although it is often better. As long as PCs in your office are networked so they can have a common/shared directory, and that we can allow one machine to “see” the database on the other machine - that is fine.

Migration Manager’s program and its database are based in proprietary Microsoft technologies.  MM and its database (SQL Server that we include for you) can be run in all versions of Windows XP, Vista and Windows 7, as well as Windows Server all editions.  MM works on 64-bit systems too.  MM also works in Windows environment within Apple Mac – e.g. within BootCamp, Parallels and VMware Fusion - however it does not integrate directly with native Mac applications.  MM can also run using Terminal Server or VMware, and in a hosted environment.  We have many clients using MM in all these different environments.

The most important thing to ensure is that ALL machines meet ALL System Requirements.  If you choose to purchase a new computer or server then it is likely that even the basic/entry-level computers you can buy today would far exceed our minimum requirements for running the system.

Additional User Licences

How can I order Additional user licences?

Click HERE to go to the Additional Users quote form on the CONTACT US page.

How much are Additional user licences?

Additional user licence of Migration Manager is $150.00 monthly ($165 including GST if applicable)

Does an Additional user licence start a new 36-month agreement?

Additional licences are supplied in accordance with your current LEAP Migration Manager Supply and Support Terms and Conditions, and the End User Licence Agreement.  You don’t start a new 36 month agreement.

What does an Additional user licence include?

LEAP Migration Manager is sold as a bundled solution and a user licence includes: the licence to use the software; Help Desk support; online updates; and software upgrades.